The WestAce support team is available 24 hours a day, seven days a week. You can reach it through live chat on the site or by email, and the Help Centre covers account, deposit, withdrawal and technical questions.
Customer support
Contact WestAce Support
Live chat and email around the clock, plus a dedicated complaints address.
Live chat 24/7
Email support
Complaints answered in 10 days
WestAce Support Channels
Choose the channel that fits your question. All of them are open to WestAce Casino players at any time:
| Channel | Contact | Best for |
|---|---|---|
| Live chat | Chat window on every page | Quick questions about deposits, bonuses and login |
| [email protected] | Account closure, self-exclusion and documents | |
| Complaints | [email protected] | Disputes not solved at first contact |
| Help Centre | My Account & Verification, Deposits, Withdrawals, Technical | Self-service answers |
How to File a Complaint?
If the first reply from support does not resolve your issue, send a written complaint to [email protected].
- Write from the email address registered on your account.
- Put COMPLAINT and the reason in the subject line.
- Include your username and full name as registered.
- Describe the issue in detail with the dates and times involved.
- Send the email and wait for the Complaints Resolution Committee's answer.
WestAce informs you of the outcome within 10 days of receiving the complaint; unusually complex cases may take longer.
WestAce Contact FAQ
How do I contact WestAce Casino?
Use live chat on the site or email [email protected]. Support is available 24/7.
Is WestAce live chat available at night?
Yes. Live chat works 24 hours a day, seven days a week.
What is the WestAce complaints email?
Send written complaints to [email protected] from your registered email address.
How long does WestAce take to answer a complaint?
You are informed of the outcome within 10 days of receiving the complaint, longer for complex cases.
Can WestAce support close my account?
Yes. Email [email protected] to close your account or request self-exclusion.
Does WestAce support speak other languages?
Yes. Support is multilingual, matching the 17 languages of the site.