WestAce treats gambling as entertainment and gives players tools to keep it that way. Breaks, deposit limits and self-exclusion are arranged through support, and every customer's age is verified.
Player protection
Safer Play Tools at WestAce
Breaks, self-exclusion and support services for players who want to keep gambling under control.
18+ only
Self-exclusion by email
Free UK helplines
Tools Available at WestAce
Every WestAce Casino account can use the following controls:
- Deposit limits – ask support to cap how much you can deposit over a chosen period, suited to players who set a monthly budget.
- Temporary break – contact support to exclude yourself for a short time, suited to players who want a pause without closing the account.
- Self-exclusion – email [email protected] to close your account for a longer period; list any other accounts you hold so they are closed too.
How to Self-Exclude from WestAce?
- Write to [email protected] from your registered email address.
- State that you want to self-exclude and for how long.
- List any other WestAce accounts you hold.
- Wait for confirmation that the account is closed.
- Do not open new accounts during the exclusion period.
Signs to Watch For
- Chasing losses – depositing again to win back money already lost.
- Playing beyond your budget – spending more money or time than planned.
- Borrowing to gamble – using credit or money set aside for bills.
- Hiding your play – keeping gambling secret from family or friends.
Protection of Minors
Only adults aged 18 and over can register at WestAce. The company verifies the age of every customer, and any winnings by an underage player are cancelled. Parents can install filtering software such as Net Nanny to block gambling sites on family devices.
Where to Get Help
Free, confidential support is available from these organisations:
| Organisation | Support |
|---|---|
| National Gambling Helpline (GamCare) | Advice by phone on 0808 8020 133 and live chat, 24/7 |
| Gamblers Anonymous | Peer support meetings, gamblersanonymous.org |
| Gambling Therapy | Online support worldwide, gamblingtherapy.org |
WestAce Responsible Gambling FAQ
How do I take a break from WestAce Casino?
Contact WestAce support and ask for a temporary break for the period you choose.
How do I self-exclude from WestAce?
Email [email protected], state the period and list any other accounts you hold.
Can WestAce set a deposit limit on my account?
Yes. Ask support to apply a deposit limit for the period you choose.
Does WestAce check players' age?
Yes. WestAce verifies every customer's age, and winnings by players under 18 are cancelled.
Where can WestAce players get help in the UK?
The National Gambling Helpline on 0808 8020 133, Gamblers Anonymous and Gambling Therapy offer free support.
Can I reopen a self-excluded WestAce account?
The account stays closed for the period you chose, and new accounts must not be opened during it.